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Return Policy

Course Material Purchases (includes Online and In Store purchases)

  1. Cash register receipts ABSOLUTELY required.
  2. If textbooks were purchased by credit card, original credit card must be presented at time of refund.
  3. New books must be clean and unmarked. If the book was shrink-wrapped at the time of purchase, it must be in its original shrink-wrap for a refund.
  4. End of first week of classes - Last day for full refund for course materials
  5. After first week of classes - Current buy back value only.
  6. No Refunds will be given on any book purchased during the last two weeks of class and the final exam period.
  7. T.I.S. Management has final say on book condition.
  8. Course Packs, Reference books, Cliff Notes and Study Aides are non-refundable.
  9. T.I.S. reserves the right to request a Student I.D. for full refund.
  10. Plastic-wrapped or otherwise sealed books, packages, CDs and pin/passcodes are non-refundable if the seal has been broken or pin/passcodes have been activated.
  11. No Refunds on workshop books.
  12. A non-activated eBook may be returned with receipt. Once an eBook has been activated at it is no longer returnable. For a refund on a non-activated eBook purchased online, please call or email us.

Last Day for Full Refund with a Receipt


Spring 2020 Rental Return Due Date is now May 8,2020.

T.I.S. has extended the Rental Book Due Date to May 8,2020 to allow our customers the extra time needed to return their books.


You have two options to RETURN your RENTALS

  Drive Up Window (yep, TIS has a drive up window) CONTACTLESS

  At this time, please call the store (765-282-1811) to let us know you're stopping by.  

  That way, we'll know to expect you.  When you arrive, call us again,and 

  we'll be right there to check in your books.

Mail your books to us at the address below

  T.I.S. Bookstore

  Attn: Rental Returns

  1717 W University Ave

  Muncie, IN 47303


  IMPORTANT: You MUST include the information below with your books.



  Phone Number




SECOND SUMMER SEMESTER: Wednesday, June 17th
SUMMER RENTALS DUE BACK no later than Friday, July 17th


  1. Refunds accepted with receipt if merchandise is not washed or damaged. No refunds or exchanges will be approved for items with unusual odors or with pet hair.
  2. If no receipt, an exchange or store credit may be possible
  3. Sale items may be returned for exchange only.
  4. Returns must be made within 30 days of purchase.


  1. Full refund, credit, or exchange on gift, greek, and Ball State University items returned in original packaging with sales receipt.
  2. No refunds for merchandise on sale.
  3. Returns must be made within 30 days of purchase.


  1. Full refund, credit, or exchange on general school supply items returned with original packaging and sales receipt.
  2. No returns for items on sale.
  3. Returns must be made within 30 days of purchase.


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